Get ready to laugh until your sides ache with David Hakamaki’s uproarious program, “Things Businesses Do That PI$$ People Off”! In this side-splitting session, David takes the stage to dissect those tiny annoyances that drive customers up the wall faster than a caffeinated squirrel on a treadmill. From overly-complicated websites to unhelpful employees, no stone is left unturned in this riotous romp through the land of customer service faux pas.

But fear not, for this isn’t just a comedy show—it’s a masterclass in self-awareness for business owners and workers alike. David hilariously highlights the absurdity of our own mistakes, inviting us to laugh at ourselves while also shedding light on the simple changes that can transform a negative interaction into a customer service triumph. With David’s infectious humor and keen insights, prepare to leave not only in stitches but also armed with newfound wisdom and a dash of self-reflection.

So grab your popcorn and prepare to giggle your way to enlightenment as David Hakamaki takes you on a rollicking journey through the pitfalls of business blunders. Whether you’re a seasoned entrepreneur or a newbie in the world of commerce, this uproarious program promises to leave you roaring with laughter and equipped with the tools to turn those customer service snafus into moments of delight. Don’t miss out on the chance to laugh, learn, and maybe even snort a little, in this riotously funny and refreshingly lighthearted exploration of the things that make us go, “Hmm… maybe we should rethink that.”

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This session is part of the Business School programme.